At Next Generation Laptop (referred to as “NG Laptop,” “we,” “us,” or “our”), we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you purchase products (new laptops, used laptops, spare parts) from us, visit our physical store, or interact with our website.

By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information primarily to process your orders, provide warranty support, and improve your shopping experience.

A. Personal Identification Information (PII)

This is information you voluntarily provide to us when making a purchase, registering for a warranty, or contacting us for service:

  • Contact Information: Name, email address, phone number, and physical billing/shipping address.
  • Identification Information: National ID (NID) or Passport information, primarily collected for warranty claim purposes (especially international claims) to comply with logistics and customs requirements.
  • Financial Information: While processing payments, secure third-party payment gateways (like banks or mobile financial services) handle your data. We typically do not store credit card details but may retain transaction records.

B. Device and Purchase Information

We collect information related to the products and services you purchase:

  • Product Details: Laptop model, serial number (SN), spare parts details.
  • Purchase Records: Date of purchase, invoice number, price paid, and warranty period details.
  • Service History: Records of warranty claims, repairs, and technical support interactions.

C. Technical and Usage Data

When you visit our website (if applicable), we may automatically collect:

  • Usage Data: IP address, browser type, operating system, time spent on pages, and referring URLs.
  • Cookies: We use cookies and similar tracking technologies to track activity and hold certain information (e.g., shopping cart contents).

2. How We Use Your Information

The information we collect is used for various purposes, including:

  • Order Fulfillment: Processing your transactions, shipping products, and managing your account.
  • Warranty and Service: Registering your product for Manufacturer Warranty, facilitating International Warranty Claims (IWC), and conducting repair services. Collecting NID/Passport data is essential for initiating IWC and international shipping.
  • Communication: Sending purchase confirmations, warranty updates, service alerts, and responding to your inquiries.
  • Marketing (Optional): With your explicit consent, sending promotional emails about new products, special offers, and events.
  • Legal Compliance: Complying with local laws and regulations, and enforcing our terms and conditions.

3. Disclosure of Your Information

We do not sell, trade, or rent your Personal Identification Information to third parties. We may disclose your information in the following situations:

  • Manufacturers and Distributors: Sharing necessary PII (Name, Contact, Device SN) and identification documents (NID/Passport copy) with International Distributors, OEMs (Original Equipment Manufacturers), and Global Service Centers solely for the purpose of validating, processing, and executing your International Warranty Claims.
  • Service Providers: Sharing data with trusted third-party vendors who perform services on our behalf, such as shipping companies (couriers), payment processors, and IT support.
  • Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
  • Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

4. Data Security

We implement a variety of security measures, including physical, electronic, and managerial procedures, to maintain the safety of your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

5. Retention of Data

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for the purpose of satisfying any legal, accounting, or reporting requirements (especially related to long-term product warranties). Device serial numbers and warranty records are kept for the duration of the product’s lifecycle and relevant legal periods.

6. Your Rights in Bangladesh

As a customer in Bangladesh, you have the right to:

  • Access: Request copies of your personal data we hold.
  • Correction: Request that we correct any information you believe is inaccurate or incomplete.
  • Opt-out: Withdraw your consent for receiving marketing communications at any time.

To exercise these rights, please contact us using the information provided below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. We encourage you to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Next Generation Laptop Address: SR-230 (2nd Floor), BCS Computer City, IDB Bhaban, Agargaon, Dhaka-1207,  Email: sales@nextgenlaptop.com Phone: +880 1805032057